It is important to use legitimate review sites such as BBB, Google, Angie's List, and the Attorney General to research any company. Currently, there is a new scam using review sites to create mass profits. These review sites have no real interest in helping consumers or businesses and are solely created for monetary profit. They hold companies hostage by posting very negative reviews and then offering the business the option to pay them money. One of those reviews sites is called: ConsumerAffairs.com. It intentionally leads consumers to believe that they are a government agency by using the name "Consumer Affairs".
On their website in very small print it discloses the following:
Kayak has been in business for 60+ years. We have over 100,000 satisfied customers.
Kayak has 239 reviews on Google and we have a 4.4-star rating out of 5.
Kayak Pools Midwest has been registered with the BBB (Better Business Bureau) for 26 years, has an "A+" rating. As of 10/1/2020, Kayak has had "only" 21 complaints in the last 3 years.
Kayak also has a 4-star rating with Angie's List.
The entire experience, from consultation to installation, was wonderful and efficient. I can only imagine the difficulties in coordinating all the necessary tasks to install a kayak pool in the age of COVID-19. They did an exemplary job. I would highly recommend a Kayak pool to anyone thinking of getting a pool in the future.
I love this pool! Very happy with our purchase and I am confident we will enjoy it for many years to come. Thank you Kayak! Best thing that happened at our home in 2020.
Kayak Swimming pools are beautiful, durable, easy to order, easy to finance and are installed in just 1 day! From order to installation took 2 months (during Covid-19; may have been quicker without unforeseen delays.) Customer service is top of the line. I was able to communicate easily through every step via email and phone always speaking to the same person!
Great Pool. Great service. in- depth review before the sale. each step of the process was Clear. delivery and Install crew were professional. Install was less than a day. And cleaned up.
Our kids and Grand-kids have enjoyed our Pool for 2 seasons now. Highly recommend this company for your new pool needs.
I never thought it would be so difficult to find a replicable pool company that provides not only quality work; but exceptional
customer service until we found Kayak Pools Midwest. Our experience with Kayak Pools has been fantastic from day one! If we had any questions or concerns along the way, the Kayak team was on it! I will definitely recommend a company that believes in customer satisfaction, and Kayak Pools is one of them.
Dr. Perdita Terry
We just had our Kayak pool installed, it was delayed because of Covid, it was well worth the wait, John and his crew were great installing the pool, took like 6 hours and they cleaned up everything and explained everything we had to do, Lesley and Tammy were their to answer all our questions, looking so forward to next season and having our grandkids swim all summer, thank you Kayak Midwest!
I had my pool installed with Kayak at the end of last summer. I am absolutely impressed with how the installation process went! Great communication and steps for the installation preparation were clearly provided. Once the pool pieces were delivered and they came out to get it installed, it was done and ready to go in two days! The crew took the time to go through the opening, closing and seasonal maintenance very thoroughly. Very simple, low maintenance and VERY efficient filter system. I’m very happy with our purchase! I love every feature of our Kayak Pool!