It is important to use legitimate review sites such as BBB, Google, Angie’s List, and the Attorney General to research any company. Currently, there is a new scam using review sites to create mass profits. These review sites have no real interest in helping consumers or businesses and are solely created for monetary profit. They hold companies hostage by posting very negative reviews and then offering the business the option to pay them money. One of those reviews sites is called: ConsumerAffairs.com. It intentionally leads consumers to believe that they are a government agency by using the name “Consumer Affairs”.
On their website in very small print it discloses the following:
Kayak has been in business for 60+ years. We have over 100,000 satisfied customers.
Kayak Pools Midwest has been registered with the BBB (Better Business Bureau) for 26 years, has an “A+” rating. As of 10/1/2020, Kayak has had “only” 21 complaints in the last 3 years.
Kayak has 239 reviews on Google and we have a 4.4-star rating out of 5.
Kayak also has a 4-star rating with Angie’s List.