1. Do you have any references?
A swimming pool is a major investment, and it pays to do your research. Your swimming pool builder should take pride in its reputation and have past customers available who can speak with you and even show you their pool upon request. Go one step further and check with the Better Business Bureau or Attorney General to see how many complaints the contractor has and how many of them have been amicably resolved by the builders.
2. Are you licensed and bonded?
Not every state requires that contractors are licensed. Regardless, it is in your best interest to engage a licensed builder. Certainly, unlicensed contractors might be able to save you a little money, but that will mean nothing if the job is done incorrectly by the builders and you have no recourse to fix it.
3. Do you provide service after installation?
It is important to find a swimming pool contractor that stands by their products and their installation and who is committed to helping their customers during the lifetime of the swimming pool.
4. Will you provide instruction on how to use and maintain the pool?
If the answer is no, then find yourself another contractor. Any reputable swimming pool contractors should take the time to provide it’s customers with a basic “pool school” so they are knowledgeable in the basic functions and maintenance of the pool. If a contractor does not provide that, it indicates a poor commitment to customer service.
5. Who will be responsible for obtaining permits?
Whether you choose an above ground or inground swimming pool, your community likely requires permits to begin construction. A site plan and an inspection may be required by the local codes before your pool is built. Your swimming pool builder should be able to educate you on the permitting process.